1. Okay, so I understand that now-a-days, giving out your social security number is a big deal. However, I work as the secretary of a therapist's office. I have to ask simple questions like your name, phone number, social, address, etc, because I have to call insurance companies to obtain authorization of your services (& must verify your identity), so my boss can get paid. The social is the #1 piece of information you can give to almost prove you know someone. All of the time I get people who go, I CAN'T GIVE MY SOCIAL OUT OVER THE PHONE. Which then is followed by I CAN'T COME ALL THE WAY OUT THERE JUST TO GIVE IT TO YOU! Okay, so no therapy for you. There are also the ones who go: "Okay, it's 1........... 2.......... 3..................................... 4............" like someone is going to hear it & like that is going to make it so that they can't?
2. This one woman came into my office the other day when I had left the office because I was having Fios installed at my house & had to be there. I tell her I will be leaving a clipboard with the paperwork she needs to fill out on the counter. She comes in, sits, sees no office staff, & leaves. Then leaves me a voicemail of her yelling "NOT NOBODY WAS THERE" over & over again. So, I call her, explaining I left out the paperwork, to which she screams "I KNOW, BUT NOT NOBODY WAS THERE!" She claims she was there for 3 hours & never saw the doctor (who comes out every 45 minutes to get patients) & continued to yell at me that we conduct buisness badly until I hung up on her about 15 minutes later. I have contacted MANY therapy offices in my lifetime & I have only called a select few that even HAD office staff.
3. There is something huge in the therapy world called an "NPI" which is a National Provider Identifier. We put this number on our claim forms so that it can be scanned & we don't have to print out the therapists name, address, liscense number, etc on all forms. I get a denied claim in the mail from Medicare explaining my NPI is invalid. I call, & the woman in the claim department says, "What's an NPI?"
Lastly, this one is just funny. It took place today.
Me: "Let me know what your hours are, & I'll tell you when I can schedule you.
Her: "I'm very flexible. I want the SOONEST appointment available."
Me: "Okay, well we have as early as 430 today, & 215, 3, & 515 tomorrow."
Her: "What about May 25th?"